FREQUENTLY ASKED QUESTIONS

We can deliver your meal in the morning or evening. Morning delivery is from 6:00-11:00, in hourly intervals (for example, from 6:30-7:30). Evening delivery – from 19:00-23:00. Evening delivery time may vary, depending on the readiness of the kitchen (check with the manager).

Delivery is carried out daily by our couriers to the address you specified when placing your order. For more comfortable delivery, so as not to disturb you, our couriers can leave your ration at the door, at the concierge or with security.

The courier’s waiting time at the point is 10 minutes. After that, the driver continues along the route so as not to be late for other Clients. If you contact us before 10 am, the courier can send the ration by taxi, at your expense, or deliver it yourself if it is not far from you. If you do not contact us, the package with the ration is returned to our kitchen by the time you contact us.

Yes, of course! We are always happy to meet our Clients. If you need to reschedule your delivery days (for example, you are on a business trip or going out of town for the weekend), please notify us by 10:00 on the current day if you receive evening delivery and by 10:00 on the previous day if you receive morning delivery.
If you notify AFTER this time, unfortunately, the delivery will be debited from your balance.
To resume delivery, please also notify our manager in advance.

Delivery in Kyiv and some suburbs is FREE.
You can find out more about the cost of delivery to other locations in the DELIVERY section.

You can pay for your order when placing an order on the website through the payment system, using the details provided by the manager, or in cash to the courier.

Yes, of course! But, if you have an evening delivery, the change of address or time is made by 4:00 PM of the current day. In case of morning delivery, please notify us by 6:00 PM of the previous day.

When canceling an order, we will refund the money within 7 business days, only for unused days. For those days when you accepted delivery, or did not have time to cancel and the day was credited, the money will not be refunded. When canceling an order purchased at a promotional price, when it is canceled, the money will be transferred at the retail price.